Big Rock in Milton Keynes has a reputation for quality climbing and community spirit. We believe that everyone should have the opportunity to climb regardless of age or ability. Big Rock’s climbing offer is designed around progression, with each facility providing a pathway from first experience to elite performance.

We are looking to recruit a Crew Member & a Duty Manager to join our team based across both our sites in Milton Keynes.

Duty Manager.

This isn’t your normal nine-to-five job! We are looking for an enthusiastic, diligent, passionate and motivated individual to join our team working across our two sites in Milton Keynes. The position will be permanent and full-time (40 hours per week) with daytime, evening, and weekend shifts required. Supplementary instructional work may also be available.

Ideally, you will have experience working within the leisure industry or mixed activity centre, managing a small team. You should have the ability to express yourself with confidence to both customers and a staff team, have excellent customer service skills, and be able to nurture and inspire both new and existing climbers alike.

As Duty Manager, you will be responsible for opening and closing the centre and ensuring safe and efficient operation. This will include various tasks and responsibilities: H&S policies, money handling, bookings for instructed sessions, regular checks, overseeing the café and prep of light meals and hot drinks, and everything you can think of in between. Primarily it is about promoting a good atmosphere throughout the centre to encourage our customers to return time and again!

Essential skills.

  • An outgoing and vibrant personality.
  • Energetic, motivated and have a genuine passion for customer service.

  • Self-motivated with the ability to use own initiative and strong problem-solving skills.

  • Excellent organisational and time management skills.

  • Genuine enthusiasm for working with people.

  • The ability to work both independently and as part of a team.

  • Excellent communication with a high level of interpersonal skills.

  • Exceptional professionalism.

  • Confident team leader.

Desirable skills.

  • An understanding of working in a busy environment, including cafés.

  • Experience of working with an EPOS systems and social media, or willingness to learn.

  • Experience of fitness and training or the leisure industry.

  • Climbing Wall Instructor or Rock Climbing Instructor.

  • A minimum of First Aid at Work.

  • An interest in climbing.

Although previous experience and qualifications would be advantageous, we are prepared to consider anyone who feels they may fit this role and we believe in finding the right person even if they don’t exactly fit the description above.

Job description.

  • Acting manager in the absence of the operations and front-of-house managers, including liaising with the management team and directors.

  • General reception, café and centre work, including but not limited to instruction, route setting, cleaning, and food preparation.

  • Supervision of crew members, casuals, freelance staff and other subcontractors.

  • Cash handling in-line with the company policies and procedures.

  • Answering customer queries in courteous, timely and welcoming manner, whether face-to-face or through any other medium.

  • Delegate and participate in floor walking, ensuring staff adhere to the Monitoring Customer Climbing Procedure.

  • Providing ongoing training to crew members.

  • Maintain the highest customer service standards; analyse and resolve customer service problems and complaints or escalate to a more senior staff member.

  • Suggest improvements to the management team and provide feedback on customer issues, complaints and comments.

  • Positively represent the company consistently to the benefit of the company, its customers and staff with the aim to promote new growth.

  • Other duties and responsibilities as required.

Salary, Hours & Benefits.

  • Starting Salary £26,286 rising to £27,535

  • 40 hours per week (full-time), part-time also available

  • Shifts will include daytime, evenings, weekends and Bank Holidays.

  • Weekends will be on a 1 on 1 off rotation.

  • Free climbing for you (plus a partner/family member after successful completion of probationary period)

  • Continuous support towards training and courses.

  • 28 days holiday per year.

  • Enrolment into company pension scheme.

  • Staff discount in the gear shop.

  • Staff socials.

Applications.

Applicants should apply by sending a CV and covering letter stating which position you are applying for to recruitment@bigrockclimbing.com. Please include management and climbing experience.

Closing date: as soon as we find the right person!

Crew Members

As a front of house Crew Member your role would be to welcome customers into the centre. You will have a friendly approachable manner, and be keen to assist with all aspects of a busy climbing centre environment. The focus will be on providing excellent customer care and service with attention to detail. An excellent communicator with quiet competence and a passion for climbing culture will create an environment that is comfortable, sociable and fun.

This position is for a minimum of 25 hour per week and shifts will include daytime, evenings, weekends and Bank Holidays.

Duties Include:

  • Working in reception/shop and café greeting customers and answering their questions
  • Taking phone calls, answering correspondence, making bookings and taking payments

  • Serving in the cafe and basic food preparation

  • Assisting with the day to day running of the centres

Desirable candidates will have:

  • weekend and evening availability

  • an energetic and motivated approach and a genuine passion for customer service in the climbing industry

Although previous experience would be advantageous, we are prepared to consider anyone (aged 18 and over) who feels they may fit this role and believe in finding the right person even if they don’t exactly fit the description above.

Interested? Here’s how to apply…

To apply  applicants should send a CV and covering letter to recruitment@bigrockclimbing.com.

Closing date: As soon as we find the right candidate!